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Service Operations Supervisor

2 months ago

Harrison, Tennessee, United States RooterMan of Chattanooga Full time
Job Overview

We are seeking a dedicated Service Manager to oversee our dynamic team at RooterMan of Chattanooga. This role is pivotal in ensuring exceptional service delivery and operational excellence.

Key Benefits:
  • Performance Bonuses: Incentives based on individual and team performance.
  • Company Vehicle: A fully equipped vehicle for work-related travel.
  • Competitive Compensation: Attractive salary structure.
  • Uniforms Provided: Free uniforms for all employees.
  • Professional Development: Opportunities for training and skill enhancement.

At RooterMan, we pride ourselves on being a modern plumbing service provider, focused on teamwork and customer satisfaction. Our goal is to ensure our clients receive the best service possible, allowing our team to maintain a healthy work-life balance.

Additional Benefits:
  • Paid Time Off: Enjoy paid holidays and accruable vacation time.
  • Flexible Scheduling: Adaptable work hours to accommodate personal commitments.
  • Comprehensive Training: Paid onboarding with experienced technicians.
  • Essential Tools Provided: All necessary equipment and materials are supplied.
  • Skill Development: Opportunities to learn and grow within the plumbing industry.
  • Supportive Team Environment: A collaborative atmosphere that celebrates achievements.
  • Mentorship: Continuous training and career advancement opportunities.
  • Dedicated Support: Access to a Technician Support Team for assistance.
Responsibilities:
  • Oversee and guide service staff, including hiring, training, and performance evaluations.
  • Manage monthly revenue targets, safety protocols, and cost control measures.
  • Ensure high levels of client satisfaction and maintain positive online reviews.
  • Lead and mentor team members to foster a productive work environment.
  • Administer the Service Technician Commission Plan effectively.
  • Achieve departmental sales and profitability objectives as outlined in the budget.
Qualifications:
  • Proven experience in sales and customer service.
  • Familiarity with software tools, including Service Titan.
  • At least 5 years of experience in residential plumbing services.
  • A minimum of 2 years in a management role within the plumbing sector.