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Service Operations Supervisor

2 months ago

Harrison, Tennessee, United States RooterMan of Chattanooga Full time
Job Overview

We are seeking a dedicated Service Manager to oversee our dynamic team at RooterMan of Chattanooga. This role is essential in ensuring our operations run smoothly and our customers receive top-notch service.

Key Benefits:
  • Performance Bonuses: Incentives based on individual and team performance.
  • Company Vehicle: A fully equipped company truck for job-related travel.
  • Competitive Compensation: Attractive salary package.
  • Uniforms Provided: Free uniforms to maintain a professional appearance.
  • Professional Development: Opportunities for training and skill enhancement.

Our company is not your average plumbing service; we pride ourselves on our fast-paced and unique approach to the industry. We work collaboratively to ensure customer satisfaction while maintaining a healthy work-life balance.

Additional Perks:
  • Paid Time Off: Enjoy paid holidays and vacation time.
  • Flexible Scheduling: Adaptable work hours to accommodate personal commitments.
  • Comprehensive Training: Onboarding includes hands-on training with experienced technicians.
  • All Tools Provided: We supply all necessary tools and equipment for your role.
  • Skill Development: Opportunities to learn and grow within the plumbing trade.
  • Supportive Team Environment: Work alongside a team that values collaboration and celebrates achievements.
  • Mentorship: Continuous training and career advancement opportunities.
  • Dedicated Support: Access to a Technician Support Team for assistance.
Responsibilities:
  • Supervise and guide service personnel, including hiring, training, and performance evaluations.
  • Manage monthly revenue targets, safety standards, and operational costs.
  • Ensure exceptional client satisfaction and enhance our online reputation.
  • Lead and mentor team members to foster a productive work environment.
  • Administer the Service Technician Commission Plan effectively.
  • Achieve sales and profitability objectives for the Service Department.
Qualifications:
  • Proven experience in sales and customer service.
  • Familiarity with software tools, including Service Titan.
  • At least 5 years of experience in residential plumbing services.
  • A minimum of 2 years in a management role within the plumbing sector.