Insurance Agency Customer Service Specialist

4 weeks ago


Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Allen Harmon Insurance Agency. As a CSR, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-level customer service to clients via phone, email, and in-person
  • Manage internal and external relationships to ensure seamless communication
  • Answer questions and provide explanations regarding coverage, limits, and deductibles
  • Handle agent and policyholder-related paperwork
  • Maintain a consistent quality and quantity of work at prescribed standards

Requirements:

  • Three years of related work experience, preferably in an insurance agency or call center environment
  • Strong verbal and written communication skills
  • Ability to operate a personal computer and learn online systems, such as Hawksoft
  • Strong interpersonal and multi-tasking skills

About Us:

Allen Harmon Insurance Agency is a family-owned independent insurance agency with a rich history dating back to 1917. We offer a competitive initial salary, based on experience, including benefits such as health care, paid time off, retirement savings plans, and professional development opportunities.



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