Senior Service Representative

3 weeks ago


Chicago, Illinois, United States Clear Corp Full time
About the Role

We're seeking a highly motivated and customer-focused Senior Service Representative to join our team at CLEAR Corp. As a Senior Service Representative, you will play a critical role in creating frictionless experiences for our members, ensuring that every interaction is seamless and secure.

Key Responsibilities
  • Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR
  • Balance high volume with high-quality customer and member experiences
  • Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner
  • Consistently adhere to security procedures and protocols
  • Support Managers and leadership in the training & development of new and existing team members
  • Troubleshoot technical issues with hardware and software within the operating environment
Requirements
  • Ability to function autonomously and with integrity
  • Strong communication skills and the ability to engage with customers, members, and teammates
  • Ability to follow detailed instructions and execute them with 100% accuracy
  • Demonstrated leadership skills and a willingness to take on additional roles and responsibilities
  • Ability to comply with all security and safety guidelines, policies and procedures
What We Offer
  • Free CLEAR membership for you + family/friends discounts
  • 401(k) Retirement Plan, including a company match
  • 10 company-paid holidays (paid 1.5x if worked)
  • Comprehensive Medical, Dental, and Vision Insurance
  • Paid Time Off

We're an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We provide accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldrecruiting@clearme.com.



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