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Senior Customer Service Representative

1 month ago

Chicago, Illinois, United States NTT DATA Full time
Job Title: Bi-lingual Call Center Senior Representative

NTT DATA Services is seeking a highly skilled and experienced Bi-lingual Call Center Senior Representative to join our team in Chicago, Illinois. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email, resolving billing inquiries, and promoting positive customer relations.

Responsibilities:
  • Respond to and resolve customer inquiries and concerns in a timely and professional manner.
  • Educate customers on account-related billing questions and concerns.
  • Provide accurate and timely resolutions to customer issues.
  • Research and analyze customer inquiries to determine the best course of action.
  • Promote positive customer relations and maintain the highest standards of ethics, quality, and professionalism.
  • Collaborate with internal teams to resolve complex customer issues.
  • Record and track customer interactions and resolutions.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 1 year experience in a call center or customer service role.
  • Bi-lingual in Spanish and English.
  • Ability to work in a remote capacity with minimal distractions.
  • Reliable internet connection and necessary hardware and software.
About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.