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Customer Support Representative

2 months ago

Albany, New York, United States Midasnz Full time

Job Title: Customer Service Advisor

Company: Midas New Zealand

Employment Type: Permanent Full-time

Midas Albany is seeking a skilled Service Advisor to support the management of our dynamic business operations on a daily basis.

This branch is experiencing rapid growth and operates in a high-energy environment.

Your primary responsibility will be to oversee all customer service interactions and enhance our business growth while ensuring workshop productivity and parts profitability.

Having a background in the automotive sector is highly beneficial. Proficiency in sales, computer applications, and familiarity with SAM Automotive software will be advantageous.

The ideal candidate should thrive in a small, customer-centric team and possess relevant experience in the automotive field.

Key Responsibilities:

  • Overseeing the customer service journey for each client.
  • Processing invoices and scheduling customer appointments, with training provided on our software.
  • Coordinating workload and managing service capacity.
  • Preparing repair estimates and advising clients on necessary services.
  • Occasionally assisting with car servicing and brake repairs.

We are looking for:

  • A professional individual who values precision and presentation.
  • Strong attention to detail and the ability to follow through on tasks.
  • A commitment to delivering exceptional customer service with a positive attitude.
  • Excellent written and verbal communication skills in English.
  • A valid driver's license.
  • Competence in computer skills.

Midas New Zealand has been dedicated to customer service since its inception. We are recognized for our reliability and commitment to quality servicing and repairs. Over the years, we have expanded to become a national franchise with numerous branches across the country.

What We Offer:

  • A supportive team environment with wonderful colleagues and clients.
  • A full-time position requiring five days of work each week, including a scheduled Saturday morning.
  • Competitive hourly wages, negotiable based on experience.

We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.