Head of Product Management

3 weeks ago

San Francisco, California, United States Cloudflare Inc Full time

About Us

At Cloudflare, we are on a mission to help build a better Internet. Our network is one of the world's largest, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have web traffic routed through our intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Job Description

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy.

On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation.

We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

Key Responsibilities

  • Define and execute on the vision to replace traditional network firewalls with a modern, network-as-a-service offering leveraging the full power and threat data of the Cloudflare network.
  • Ensure customers are able to easily analyze and secure network traffic to and from any network location-whether on the Internet or across the corporate environment.
  • Build innovative solutions to customers' network security problems that leverage the unique strengths of Cloudflare: a massive, highly interconnected network spanning the world, threat intelligence distilled from an unparalleled vantage point on the Internet, and a high-velocity engineering organization that ships early and often.
  • Harness cutting edge machine learning (ML) and big data analysis techniques to build solutions that detect and mitigate network security threats with minimal customer involvement.
  • Think through how to make a great, easy-to-use product that customers love, and drive the full product life cycle from core user needs discovery through to pricing and packaging.
  • Ship continuous software and process improvements to support your products' sustained growth.
  • Work with business development and partner teams to deliver frictionless solutions to our GTM teams.
  • Build intimate, personal customer relationships. Make tough tactical prioritization decisions while helping the company think long-term.
  • Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.

Requirements

  • Experience in building or operating large-scale IP networks.
  • Ability to partner with business development and partner teams to develop new GTM motions.
  • You are intimately familiar with modern software development practices used to build and deploy applications and data systems. You've preferably been working full time on a software delivery team.
  • You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops.
  • Experience working with data analysis at scale. An understanding of how to make big data small.
  • Hands-on experience with tools used for interacting with, debugging, and testing networks and applications (e.g. curl, dig, mtr, iperf, Wireshark, etc.)
  • Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Capacity planning, cost modeling, and operations research experience.

Benefits

Cloudflare provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible paid time off, and a 401(k) retirement savings plan. We also offer a range of perks, including on-demand mental health support, employee assistance programs, and global travel medical insurance.

Project Galileo

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

Athenian Project

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Public DNS Resolver

This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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