Admissions Registration Specialist I
4 weeks ago
Job Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit.
Key Responsibilities:
- Collects, verifies, and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber, and case-specific information.
- Obtains and interprets the patient's insurance benefits and communicates this information accurately to the patient and co-workers.
- Determines the patient's financial obligation and communicates this information accurately and with respect to the patient.
- Performs registration functions consistent with Federal, State, and Local regulatory agencies and payer requirements, and organizational policies and procedures.
- Notifies the patient's payer to ensure payment for the patient's inpatient stay is secured.
- Minimizes the potential financial risk of patients' accounts by discussing their financial responsibility for upcoming visits/procedures, past due balances, and referral requirements.
- Responds to telephone inquiries from patients, payers, physicians, and their staff, internal departments, and other persons and entities.
- Exercises good customer service skills when communicating with patients and internal customers.
- Collaborates with numerous departments to resolve issues and analyzes necessary information to ensure hospital reimbursement.
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Client's Organizational Integrity Program, Standards of Conduct, and other policies and procedures.
Requirements:
- High school graduate or equivalent.
- 0-1 year of experience.
- Basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
- Excellent communication and customer service skills.
- Basic keyboarding skills.
- Critical thinking, sound judgment, and strong problem-solving skills.
- Team-oriented, open-minded, flexible, and willing to learn.
- Strong attention to detail and accuracy required.
- Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast-paced, and challenging department.
- Ability to follow oral and written instructions and established procedures.
- Ability to function independently and manage own time and work tasks.
- Ability to maintain accuracy and consistency.
- Ability to maintain confidentiality.
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