Account Specialist I

4 days ago

Chicago, Illinois, United States Aon Full time
Account Specialist I Job Description

Aon is seeking a highly skilled Account Specialist I to join our team. As an Account Specialist I, you will be responsible for assisting Account Executives and Associate Account Executives on assigned accounts, managing key processes that serve clients, and undertaking client-facing and internal activities related to these processes.

Key Responsibilities:

  • Assist Account Executives and Associate Account Executives on assigned accounts
  • Manage key processes that serve clients
  • Undertake client-facing and internal activities related to these processes
  • Assist Brokers as necessary, particularly on Commercial Risk/National Healthcare business

Requirements:

  • Maintains effective and positive relationships with clients
  • Serves independently in a client-facing capacity on matters of moderate importance and complexity
  • Facilitates the timely and accurate flow of information between clients and account team members
  • Completes applicable paperwork required for state-specific patient compensation fund enrollments
  • Handles patient compensation enrollments, patient compensation surcharges, provides certificates of insurance, client open items, and responds to client ad-hoc requests
  • Actively supports and monitors the renewal process
  • Enrolls providers into the patient compensation funds at renewal, provides the certificates of insurance, and invoicing
  • Keeps up-to-date provider rosters and works with captive agencies on renewal rates to provide renewal premiums
  • Serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
  • Primary collaborator with Premium Accounting on client billing matters
  • Receives and handles routine and sophisticated state-specific medical professional liability coverage inquiries and endorsement requests
  • Serves as key client liaison for items such as certificates, provider additions, terminations, specialty class changes, address changes, invoices, and allocations
  • Monitors and follows-up on invoice generation, receivables, and collections
  • Addresses and resolves problems
  • High proficiency in Excel and Microsoft applications
  • Efficient and detail-oriented
  • Ensures tools are understood and used
  • Performs related duties as assigned

Education:

  • High school diploma or equivalent required
  • Associates degree a plus
  • 1-3 years of insurance experience preferred
  • P&C license required

Pay Transparency Laws:

The salary range for this position is $50,000 - $62,000. The actual salary will vary based on applicants' education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants' geographic location.

How We Support Our Colleagues:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including a 401(k) savings plan with employer contributions, an employee stock purchase plan, consideration for long-term incentive awards at Aon's discretion, medical, dental, and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability, and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance, and supplemental life and AD&D insurance. Eligibility for benefits is governed by the applicable plan documents and policies.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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