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Field Service IT Specialist

2 months ago

Chicago, Illinois, United States Vending Coast LLC Full time
Job Overview

Are you a skilled Field Technician with expertise in hardware troubleshooting and installation? Vending Coast LLC is seeking an experienced professional to enhance our IT Team, specializing in B2B vending, POS, and coin-operated machines.

Bilingual candidates in Spanish will be prioritized.

The Field Service Technician will play a crucial role in delivering on-site installation, repair, and maintenance services for our equipment.

Key Responsibilities:

  • Conduct installations and provide support at client sites, primarily small local businesses.
  • Engage in hands-on, field-based work, spending over 90% of your time on the road. (Gas reimbursement is included)
  • Schedule B2B appointments for software or hardware installations or updates, and meet with existing customers and partners.
  • Diagnose, troubleshoot, and resolve hardware and software issues related to Microsoft Windows and UNIX systems.
  • Install and configure new PC hardware and software on desktops, ATMs, amusement devices, laptops, and peripherals.
  • Develop, prepare, test, and deploy hard drive images, supporting users in a virtual desktop environment.
  • Perform basic troubleshooting for wired and wireless networks.
  • Document and communicate job processes, procedures, and techniques effectively.
  • Maintain expertise in relevant technical fields.
  • Utilize help-desk systems and tools proficiently.
  • Track and manage equipment inventories.
  • Test new hardware and software solutions.
  • Deliver devices, provide instructions, and maintain availability for client visits.

Ideal Candidate Profile:

  • Possesses extensive hands-on experience in hardware repair and maintenance.
  • Has a background in software installations.
  • Must have a valid Driver's License and own a vehicle.
  • Experience in fieldwork assisting small local businesses is preferred.
  • Capable of lifting or moving heavy machines and devices as necessary.
  • Comfortable with spending the majority of time on the road.
  • Able to build strong relationships with customers and demonstrate excellent communication skills.
  • Knowledgeable about safety requirements and protocols.

*Candidates may be required to sign a confidentiality and non-disclosure agreement during the interview process to discuss product lines and commission structures.

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