Front Desk Hospitality Ambassador
2 weeks ago
We are a dynamic team at Comfort Inn of Utica, seeking a dedicated and enthusiastic Guest Services/Hotel Front Desk Agent to join our award-winning staff. This is an excellent opportunity for individuals who thrive in fast-paced environments and prioritize delivering exceptional guest experiences.
Job OverviewThis role involves working closely with the Front Office team and other departments to ensure seamless communication and efficient service delivery. As a key member of our team, you will be responsible for checking-in guests, handling payments, and providing information on hotel amenities and services.
Key Responsibilities- Guest Check-in and Payment Processing: Ensure accurate and efficient check-in procedures, handle payment processing, and verify special requests.
- Communication and Collaboration: Communicate effectively with all departments regarding VIP guests and special needs, and interact professionally with the team to provide support when needed.
- Amenity Knowledge and Promotion: Maintain up-to-date knowledge of hotel amenities and promotions, and proactively recommend relevant programs and services to guests.
- Emergency Procedures and Policies: Familiarize yourself with emergency procedures and hotel policies, and communicate them to guests as necessary.
- Cash Handling and Transactions: Handle cash transactions accurately, maintain the house bank, and adhere to hotel policies and procedures.
To succeed in this role, you must possess strong communication skills, both verbal and written, and be proficient in mathematics for basic computations. Previous experience in cash handling and customer-facing roles is preferred. You should also be able to work a flexible schedule, including mornings, afternoons, weekends, and holidays.
Benefits and CompensationWe offer competitive compensation packages, including medical benefits, dental insurance, 401K retirement savings, paid time off, and hotel travel discounts. Salary: $40,000 - $55,000 per year, commensurate with experience.
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