Customer Service Associate/Delivery Driver

2 months ago


Windsor, California, United States Ewing Outdoor Supply Full time
Job Summary

We are seeking a highly skilled Customer Service Associate/Delivery Driver to join our team at Ewing Outdoor Supply. As a key member of our team, you will be responsible for providing exceptional customer service, delivering products to our customers, and representing our company in a professional and cost-effective manner.

Key Responsibilities
  • Engage with customers to understand their needs and provide personalized service
  • Deliver products to customers in a timely and efficient manner
  • Provide accurate information about our products and services
  • Answer customer questions and resolve any issues that may arise
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products to increase sales
  • Ensure racks are fully stocked and merchandise is properly displayed
  • Manage returns of merchandise and coordinate with the team to provide excellent customer service
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products and services
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect, and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients' complaints
  • Inform customers about new products and services
  • Follow DOT regulations and safety standards
Requirements
  • Prior experience in the Outdoor Supply Industry
  • Ability to work most of your shift on your feet and perform repetitive physical tasks
  • Comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic math skills
  • Ability to lift 50-70 pounds
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Valid driver's license
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations
Preferred Qualifications
  • Bilingual (Spanish & English)
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role
  • Knowledge of inventory stocking procedures
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing
Why Join Our Team?

We have the 4 C's that make your job a career:

  • Career Development- To invest in your personal and professional growth, we offer a variety of training resources.
  • Compensation- We offer competitive market wages, great benefits, PTO & bonus potential
  • Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do
  • Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you


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