Insurance Customer Service Representative

4 weeks ago


Windsor, California, United States Renee Hyde - State Farm Agent Full time

Job Description

Are you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

  • Excellent communication skills - written, verbal and listening.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Dedicated to customer service.
  • Ability to work in a team environment.
  • Ability to effectively relate to a customer.
  • Bilingual - Spanish required.
  • Property and Casualty license required.
  • Life and Health license preferred (if you don't have one, you must be able to obtain).

This is a remote position with a State Farm independent contractor agent. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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