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Customer Service Representative, Benefits Administration

2 months ago

Lakeland, Florida, United States Publix Super Markets, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Benefits Administration team at Publix Super Markets, Inc. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and timely manner
  • Provide accurate and timely information to customers regarding their benefits
  • Process customer requests and updates in a efficient and accurate manner
  • Work collaboratively with other teams to resolve customer issues
Requirements
  • High school diploma or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficiency in Microsoft Office
  • Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications
  • Two years of experience in customer service or a related field
  • Experience working in a benefits administration or human resources environment
  • Knowledge of benefits administration and customer service principles
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment