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Senior Technology Support Specialist

3 months ago


Brewster, Minnesota, United States OneSchool Global North America Full time
Position Overview:

OneSchool Global North America is on the lookout for a proficient Senior Technology Support Specialist to enhance our vibrant team dedicated to managing the technological framework of our educational institution.

This position will concentrate on supervising Microsoft 365 applications, Zoom video conferencing solutions, network administration, and other essential tasks vital for the effective functioning of our learning environment.


Key Responsibilities:


1. Oversee and manage the Microsoft 365 suite, including Exchange Online, SharePoint, Intune, Teams, and OneDrive.

2. Administer the Zoom video conferencing platform, ensuring seamless connectivity and functionality for virtual classrooms and meetings.

3. Monitor and sustain the network infrastructure, including LAN, WAN, WLAN, and VPN connections.

4. Implement and uphold security protocols for all IT systems to safeguard data and ensure adherence to privacy standards.

5. Diagnose and resolve hardware, software, and network issues promptly, providing technical assistance to staff and faculty as required.

6. Collaborate with the Director of Technology and fellow IT team members on strategic planning and technology projects.

7. Assist in the installation and configuration of new IT equipment and software.

8. Develop and maintain comprehensive documentation related to IT processes and configurations.

9. Stay informed about emerging technologies and trends in educational technology to propose enhancements.


Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.

• Demonstrated experience in managing Microsoft 365 applications, including Exchange Online, SharePoint, Intune, Teams, and OneDrive.

• Proficiency in configuring and troubleshooting Zoom video conferencing systems.

• Strong understanding of network protocols, infrastructure components, and security principles.

• Familiarity with endpoint management tools (e.g., SCCM, Intune) is advantageous.

• Excellent analytical and problem-solving skills with a keen attention to detail.

• Strong communication and interpersonal skills; ability to work effectively in a team setting.

• Experience in an educational environment or similar context is preferred.


Why Work With Us:

• Opportunity to contribute significantly to the educational experience of students.

• Supportive and collaborative work atmosphere with avenues for professional development.

• Competitive compensation and benefits package.

If you are enthusiastic about utilizing technology to enhance education and meet the above qualifications, we invite you to consider this opportunity.


Job Type:
Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:
Monday to Friday

Application Questions:
• Describe your experience managing Microsoft 365 applications, specifically Exchange Online, SharePoint, Intune, Teams, and OneDrive. Can you provide specific examples of tasks or projects you have completed using these applications?
• Have you configured and managed Zoom video conferencing systems in a professional setting? Please provide an example of a challenge you faced and how you resolved it.
• What is your experience with network infrastructure management, including LAN, WAN, WLAN, and VPN connections? Can you describe a specific instance where you had to troubleshoot a network issue?
• Can you discuss the security measures you have implemented in previous roles to protect IT systems and ensure compliance with privacy regulations?
• Do you have experience working in an educational environment or a similar setting? If so, how did you support the technological needs of staff and students?