Operations Director

2 days ago


Farmingdale, New York, United States Work With Your Handz Full time
Job Overview

Work With Your Handz is seeking an experienced Operations Manager to oversee our Electrical, Plumbing, and HVAC departments. As a key member of our executive team, you will be responsible for driving growth, improving efficiency, and ensuring exceptional customer service.

The ideal candidate will have a proven track record of leadership, financial expertise, and a passion for driving results. You will be responsible for developing and implementing operational plans, managing day-to-day operations, and optimizing P&L performance. Additionally, you will lead a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.

Key Responsibilities
  • Collaborate with the executive team to shape strategic direction and provide leadership to the Plumbing, HVAC, and Electrical departments.
  • Develop and implement operational plans to achieve profit and growth targets for each department.
  • Oversee day-to-day operations across all departments, ensuring efficiency, quality, and adherence to guidelines.
  • Optimize P&L performance and balance sheets for each trade, driving financial success.
  • Recruit, train, and mentor a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.
  • Support team leads in managing field operations staff and implementing best practices.
  • Champion a customer-centric approach, maintaining exceptional service delivery standards and handling customer concerns promptly.
  • Develop and maintain strong customer relationships, encouraging repeat business and brand loyalty.
  • Ensure strict adherence to industry regulations, safety protocols, and company policies across all trades.
  • Investigate and resolve safety issues, promoting a safe working environment.
  • Monitor and analyze performance metrics, implementing strategies to enhance efficiency and customer satisfaction.
Requirements
  • Demonstrated leadership experience of 7+ years.
  • Knowledge of the residential service industry preferred.
  • Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights.
  • Skilled leader capable of assembling and guiding a successful team.
  • Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders.
  • Familiarity with Service Titan software is preferred but being tech-savvy is a must.
  • High level of organizational oversight and ability to see the big picture.
  • Expertise in using data and financial statements to make decisions and drive revenue.
  • Ability to prioritize tasks effectively in a dynamic, fast-paced environment.
  • Proven ability to contribute meaningfully to team meetings and discussions, driving collective growth.
  • Strong vision for both personal and team growth, with the ability to align it to company goals.

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