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Operations Director

2 months ago

Farmingdale, New York, United States Work With Your Handz Full time
About the Role

We are seeking a highly skilled Operations Manager to drive efficiency and excellence in our dynamic and growing residential service company on Long Island.

The successful candidate will be responsible for shaping the strategic direction of our company, fostering a culture of growth and excellence, and driving profitability through strategic P&L optimization.

As an Operations Manager, you will supervise day-to-day operations, prioritize efficiency, quality, and customer satisfaction, and champion a customer-centric approach.

Key Responsibilities
  • Develop and implement strategic plans to drive business growth and profitability
  • Supervise and manage day-to-day operations, ensuring efficiency, quality, and customer satisfaction
  • Recruit, train, and empower a high-performing team, instilling accountability and fostering professional development
  • Champion a customer-centric approach, ensuring exceptional service delivery standards and maintaining strong customer relationships
  • Enforce compliance with regulations, industry standards, and safety protocols, prioritizing safety above all
  • Empower your team to manage and mentor field operations staff, implementing operational plans to achieve profit and growth targets
  • Assist in developing sales growth forecasts and oversee daily operations to meet revenue targets and market mix goals
  • Promote brand loyalty and customer satisfaction through effective team leadership and customer interactions
  • Provide support to team leaders in troubleshooting and resolving issues, fostering a collaborative work environment
  • Take accountability for branch performance and progress toward company objectives
Requirements
  • Demonstrated leadership experience of 7+ years
  • Knowledge of the residential service industry is preferred
  • Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights
  • A skilled leader capable of assembling and guiding a successful team
  • Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders
  • Familiarity with Service Titan software is preferred, but being tech-savvy is a must
  • High level of organizational oversight and ability to see the big picture
  • Expertise in using data and financial statements to make decisions and drive revenue
What We Offer
  • Competitive compensation package
  • Stable work environment with opportunities for growth and development
  • Continuous training and development opportunities
  • Medical, dental, and vision insurance
  • Long-term disability and company-paid life insurance
  • 401K plan with company match
  • PTO and paid holidays

We are an equal-opportunity employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and do not discriminate based on race, gender, veteran status, disability, or other protected category.