Customer Accounts Manager

4 days ago

Jasper, Texas, United States Aaron's Full time
About the Role

We are seeking a highly skilled and motivated Customer Accounts Manager to join our team at Aaron's. As a key member of our store team, you will be responsible for leading the customer accounts department and driving the success of our stores.

Key Responsibilities
  • Lead the customer accounts department and achieve company standards for collections and lease renewals.
  • Strategically influence team performance to help our customers achieve their goals of ownership.
  • Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history.
  • Build authentic customer relationships to support customers in their ownership goals and drive sales.
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures.
  • Contact customers who have not renewed merchandise agreements.
  • Maintain customer contact over the phone and through home visits.
  • Update customer information and maintain accuracy.
  • Manage the entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
Requirements
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy.
  • Canada: at least 18 years old.
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.
About Aaron's

Aaron's is a leading sales and lease-to-own retailer of specialty items, including furniture, consumer electronics, home appliances, and accessories. We are committed to creating a diverse and inclusive work environment and celebrate our team members' differences. We are proud to be an equal opportunity employer and welcome applications from qualified candidates.

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