Retail Account Coordinator
4 days ago
Job Summary:
We are seeking a highly skilled and organized Account Services Representative to join our team at Retail Merchandising Services. As a key member of our account management team, you will be responsible for providing exceptional service to our continuity accounts, ensuring seamless execution of in-store services, and driving revenue growth through analysis and reporting.
Key Responsibilities:
- Develop and maintain strong relationships with continuity accounts, providing regular status updates and quarterly analysis to identify additional revenue opportunities.
- Collaborate with Account Managers to ensure accurate project documents and flawless execution of in-store services.
- Analyze and recap reports with clients to provide essential, actionable feedback and drive continuous improvement.
- Ensure field rep coverage is obtained through RMS reps and third-party merchandisers as needed.
- Provide exceptional customer service to office staff and field reps, answering all service questions and resolving issues promptly.
Requirements:
- Bachelor's degree in business or related field, or equivalent years of experience.
- Minimum of 2-4 years previous experience working for a big box retailer in a Team Lead, ETL, Department Supervisor, or equivalent role.
- Strong understanding of retail best practices, procedures, and systems.
- Strong organizational skills, ability to manage multiple high-priority initiatives simultaneously, and dedication to continuous improvement through technology and process.
- Outstanding analytical abilities, strong business communication skills, and expertise in Microsoft Office programs such as Word, Excel, and PowerPoint.
Work Schedule: Monday - Friday, 9am - 5:30pm
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