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Branch Operations Coordinator

2 months ago

Minneapolis, Minnesota, United States WELLS FARGO BANK Full time
About Wells Fargo Bank

We are a leading financial services company that believes in empowering our customers to achieve their financial goals. Our team is dedicated to providing exceptional customer service and support.

Job Summary

We are seeking a highly motivated and detail-oriented Branch Operations Coordinator to join our team. As a Branch Operations Coordinator, you will play a critical role in supporting our customers and ensuring the smooth operation of our branch.

Key Responsibilities
  • Customer Experience: Provide exceptional customer service by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Operational Activities: Complete operational activities while minimizing risks under established policies.
  • Transaction Processing: Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Branch Support: Support the Branch manager in operational tasks and scheduling.
  • Issue Resolution: Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Customer Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Guidance and Judgment: Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Service Excellence: Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Financial Needs: Identify information and services to meet customers' financial needs.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Strong Customer Service Skills: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Digital Solutions: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Professionalism: Ability to interact with integrity and professionalism with customers and employees.
  • Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash Handling: Cash handling experience.
  • Organization and Prioritization: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Policy Adherence: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant Military Experience: Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Retail Compliance: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Team Motivation: Motivate others to achieve full potential and meet established business objectives.
Job Expectations
  • Schedule Flexibility: Ability to work a schedule that may include most Saturdays.
  • Eligibility: This position is not eligible for Visa sponsorship.