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Logistics and Transportation Specialist

1 month ago

Tempe, Arizona, United States Aston Carter Full time
Job Summary

As a Call Center Representative, you will be responsible for delivering outstanding carrier and driver experience/solutions in a contact center environment. You will research, problem-solve, set appropriate expectations, and work within the Transportation network to provide excellent customer service.

Key Responsibilities
  • Deliver exceptional customer service to carriers and drivers through outbound calls, resolving issues and providing solutions.
  • Work in a fast-paced environment, adhering to schedules, start/stop, breaks/lunches, and other operational requirements.
  • Support workload surges and weather-related operations, including working overtime during high-volume peaks.
  • Collaborate with cross-functional teams to provide seamless support to field teams.
  • Provide assistance to drivers with load acceptance, driver/equipment availability, and other transportation-related tasks.
Requirements

Hard Skills
  • Completed Bachelor's Degree from an accredited university or 2 years of work experience or 4 years of work experience in logistics/transportation.
  • Basic knowledge of MS Excel and data interpretation.
  • Flexibility to work all shifts, including nights, weekends, and overtime.
  • Call center experience and technical proficiency.
Soft Skills
  • Problem-solving, critical thinking, and excellent communication skills.
About Aston Carter

Aston Carter is a leading corporate talent solutions provider, specializing in accounting, finance, human resources, talent acquisition, procurement, and select administrative professions. We empower industry-leading companies with agility and excellence through our deep recruiting expertise and expansive network.