Transportation Coordinator
4 weeks ago
At Insight Global, we are seeking a highly skilled Transportation Specialist to join our ROC (Relay Operations Center) team. As a key member of our Disruption Management team, you will be responsible for taking a high volume of phone calls and providing exceptional customer service to our carriers and facilities.
Key Responsibilities:
- Communicate with facility managers, warehouse managers, fulfillment centers, drivers, and vendors to resolve issues and close out cases.
- Provide timely and effective support to drivers experiencing roadside issues, inclement weather, or other disruptions.
- Work closely with the Disruption Management team to identify and resolve issues that may cause delays or disruptions in transportation.
- Develop and maintain strong relationships with carriers and facilities to ensure seamless communication and resolution of issues.
Requirements:
- 3+ years of experience in a heavy phone support role.
- Strong communication and customer service skills, with the ability to work in a fast-paced environment.
- Excellent professionalism and ability to work well under pressure.
- Experience using Excel and other technical tools.
- Ability to multitask and work on multiple projects simultaneously.
- Flexibility with schedules, including weekend and holiday work.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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