Claims Team Leader

2 weeks ago


Tempe Arizona, United States State Farm Full time

Overview:


At State Farm, we pride ourselves on being good neighbors – supporting individuals, investing in our communities, and striving to make a positive impact in the world.

This commitment is fundamental to our operations and a key factor in our success. Join a top-performing team and contribute to meaningful change.

Advance your career with one of the leading companies for professional development in the U.S. Dress code is flexible...

State Farm is dedicated to our employees, offering a competitive Total Rewards package:

Starting Salary ranges from $100,500 to $134,250 annually.

To promote work-life balance, compensation is structured around our standard 38:45-hour work week. Salary offered is contingent upon skills and qualifications, with the upper range reserved for candidates with substantial relevant experience.


Additional Benefits Include:
An annual bonus based on individual and organizational performance

Annual merit increases

401(k) contributions

Paid Time Off (PTO), plus: 5 days of Life Leave for personal and family care, Paid Volunteer Time, and an Annual Celebration Day to honor what matters to you

Leading Tuition Assistance Programs

Wellness and mental health initiatives

Discounts from numerous retailers through our Perks at Work program

And more

Responsibilities:


We fulfill the promise that State Farm has made to each customer, enabling them to recognize the value we provide as they navigate through unexpected challenges.

We have the opportunity to bring reassurance during stressful times, instilling confidence that we are here to assist them through life's disruptions.

The HCCS Stewardship team manages property claims in a consistent and predictable manner, typically with minimal fluctuations in volume within a call center setting.

These claims may require one to two inspections conducted by an assignment claim specialist (ACS).

Team Leaders are dedicated to guiding and developing our staff to ensure they deliver exceptional service to our customers.

This encompasses:
Direct management of assigned Claims personnel, including hiring, training, coaching, performance management, and salary considerations

Oversight and regulation of the operation's claim activities, including investigations, claim payments, and adjustment expense payments

Coordinating, communicating, and implementing new company programs, policies, practices, and procedures

Ensuring adherence to company protocols, applicable federal/state regulations, and legal obligations

Fostering employee development within an inclusive environment


This is a hybrid role, allowing for a combination of remote work and collaborative in-office time.

During the training phase, you may spend a greater proportion of time in the office to enhance your learning experience.

Operating hours are regularly assessed and may adjust based on business requirements.

Successful candidates should be adaptable and willing to work flexible shifts, including potential overtime and irregular hours.


Qualifications:
Experience in claims operations and/or call center environments is preferred

A Bachelor's degree in a relevant field is preferred or equivalent professional experience.

Prior leadership experience is advantageous

Strong written and verbal communication skills

Demonstrated leadership capabilities

Maintain a relentless focus on customer satisfaction when making decisions

Assess our environment candidly and address challenges proactively

Inspire and motivate team members to understand and achieve shared objectives

Additional Information:
Employees must successfully complete all required training, including applicable licensing exams, MVRs, and background checks as mandated by various states.

For further details, please visit our website.

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