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Customer Success Manager, Data Solutions

2 months ago

Chicago, Illinois, United States London Stock Exchange Full time
Job Title: Customer Success Manager, Data

As a Customer Success Manager, Data, you will play a vital role in ensuring our customers derive maximum value from LSEG's data solutions. You will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and providing tailored solutions to meet their requirements.

Key Responsibilities:
  • Develop and execute customer success plans to ensure customer satisfaction and retention.
  • Provide expert knowledge of LSEG's data solutions and services to customers.
  • Collaborate with internal teams to identify and address customer needs and pain points.
  • Monitor customer usage and adoption of LSEG's data solutions and provide actionable insights to improve customer experience.
  • Identify and pursue new business opportunities with existing customers.
Requirements:
  • 3-5 years of experience in a customer-facing role, preferably in a data or technology industry.
  • Strong understanding of data solutions and services, including data feeds and APIs.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • BA/BS degree in a related field.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.