Senior Customer Success Manager

1 day ago

Chicago, Illinois, United States Motorola Solutions Full time
Job Description

At Motorola Solutions, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

We're building the best possible technologies across every part of our safety and security ecosystem, from mission-critical communications devices and networks to AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

Key Responsibilities
  • Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention.
  • Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts.
  • Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.
  • Leverage your demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for your agency contacts.
  • Work closely with multiple cross-functional teams by providing invaluable insight into customers' needs and challenges as well as helping influence and guide internal product roadmaps and projects.
  • Continually be focused on making your customers more efficient and more confident within their daily workflows.
Requirements
  • Bachelors Degree and 5+ years of experience in product management, customer success, and/or account management OR 9+ years of experience in product management, customer success, and/or account management.
  • 2+ years of experience working with Enterprise-level customers.
  • Working knowledge of Motorola Solutions Software to include: APX NEXT application services, CommandCentral, AWARE, Unified Communications.
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

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