Customer Service Representative/Inside Sales Specialist
3 weeks ago
Daikin Comfort Technologies Distribution, Inc. is seeking a skilled Customer Service Representative/Inside Sales Representative to join our team. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers. Your primary goal will be to provide exceptional customer service, ensuring a smooth and quick sales process while meeting established sales quotas.
Key Responsibilities:
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Provide accurate and timely information about our products and services, including features, benefits, and pricing.
- Process sales orders, manage inventory, and coordinate with manufacturing, sales, and distribution teams to ensure timely delivery.
- Collaborate with the Branch Manager to resolve customer complaints and issues, ensuring customer satisfaction and adherence to company policies.
- Assist with warehouse operations, including inventory counts and movement of products.
Requirements:
- 6+ years of progressive sales and customer service experience.
- 5+ years in the HVAC industry.
- High School diploma or GED equivalent, some college preferred.
- HVAC certification preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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