Customer Service Representative
7 hours ago
At SP+ Corporation, we're driven by our promise to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, providing a unique combination of talented people and industry-leading technology that enables us to prioritize each and every moment.
We're seeking a skilled Cashier to join our team, responsible for creating an efficient, stress-free, and enjoyable experience for each customer. This includes receiving payment from customers for parking services and facilitating the flow of traffic through the facility by performing the following duties:
Responsibilities
- Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
- Responsible for being at work every scheduled day, on time and in uniform, and ready to assist customers.
- Counts 'bank' of revenue at beginning of shift to ensure starting total is correct.
- Collects cash and/or validations and maintains security of cash.
- Makes change and issues receipts or tickets to customer for each transaction.
- Computes or re-computes bill from ticket showing amount due per customer.
- Operates cash register after time calculation (manually or by machine), calculates cost or transaction and displays cost of customer transaction on cash register.
- Quotes prices for parking services for which money is received upon customer receipt.
- Gives directions to city locations and assists customers, ensuring they get where they are going easily and efficiently.
- Completes lost ticket forms when original tickets cannot be located.
- Resolves customer complaints quickly and efficiently, asking a supervisor for assistance when needed.
- Answers telephone in a prompt and courteous manner.
- Maintains cleanliness of booth and picks up trash in the surrounding area.
- Conducts timely checks to see if a proper inventory of necessary work aids and supplies are located in booth.
- Verifies log of shift transactions against bank of 'revenue' on hand.
- Compiles 'bank' of collected revenue during the day once a predetermined amount of money has been collected.
- Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
- Any other duties that may be assigned by the supervisor.
Qualifications
- Less than high school education or up to one month related experience or training or equivalent combination of education and experience.
- Availability to work 2nd shift, 3rd shift and/or week-ends may be required.
- The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
What We Offer
- Fantastic opportunities for career growth.
- A knowledgeable, high-achieving, experienced team.
- Learning opportunities through our internal training program, SP+ University.
- PayActiv - On-demand pay for the money you have already earned.
- A diverse company that cares about inclusion, innovation, the environment, and more: visit to learn more.
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
- For qualifying positions: 401(k) Match Program*, Health Insurance, Vision, and Dental*, Short-Term and Long-term Disability*, Life Insurance*.
Why Join Us
We're a company that values our employees and provides opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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