Plumbing Service Coordinator

4 weeks ago

Sarasota, Florida, United States Good Life Brands, LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Plumbing Dispatch Coordinator. As a key member of our operations team, you will play a critical role in ensuring the seamless delivery of exceptional service and support to our customers.

Key Responsibilities
  • Manage the daily schedule for service technicians and dispatch technicians, prioritizing calls based on customer and operational needs.
  • Monitor appointment schedules, communicate with customers regarding delays, and act as a backup for taking inbound customer calls.
  • Collaborate with customers, vendors, technicians, sales staff, and department personnel to provide excellent customer service and support.
  • Maintain accurate and up-to-date customer information in our database.
  • Perform administrative duties to enhance the overall efficiency of our operations.
  • Report service issues to leadership to ensure 100% customer satisfaction.
  • Effectively manage conflict resolution with customers through clear communication and addressing concerns in a timely manner.
Requirements
  • 1-3 years of experience in customer service and/or dispatch is preferred.
  • Ability to communicate clearly and positively with customers and colleagues.
  • Proficiency in Microsoft Suite products.
  • Ability to multitask in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Geographical knowledge of our service area and/or map reading skills.
  • High School Diploma or GED is required; an Associate's Degree is preferred.
Physical Requirements
  • Regularly spends long hours sitting and using office equipment and computers.
  • Spends a majority of the workday on the telephone interacting with customers and technicians.
  • Occasionally lifts 5-10 pounds.
  • Has good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
  • Ability to work extended hours, nights, or weekends.
Standards and Expectations
  • Maintains confidentiality on all private, sensitive, and proprietary business issues and concerns.
  • Continues professional development through training and education.
  • Willing to work hours outside of normal work schedule, if needed.

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