Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Waste Pro. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding customer expectations.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and efficient manner.
- Assist customers with resolving issues related to waste collection and disposal.
- Provide service quotes for new customers and establish customer accounts.
- Offer alternatives to cancellation requests and provide high-level customer service to retain customers.
- Interact with customers and Waste Pro employees to determine service, resolve complaints, and escalate complex issues.
- Use the Tower system to gather information, provide information, and update customer records.
- Complete cross-training with other departments, including Operations, Sales, and Billing.
Requirements:
- Ability to handle a high volume of calls in a professional and efficient manner.
- Excellent verbal, written, and analytical skills.
- Computer proficiency in MS Office and strong typing skills.
- Ability to multitask and react well under pressure.
- Ability to identify and resolve problems in a timely manner.
- Ability to prioritize and plan work activities.
- Ability to work efficiently and effectively, both independently and as a team.
Work Environment: This role is based in an office setting and requires the ability to use motor coordination with finger dexterity, including keyboarding and machine operation.
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