Customer Service Representative, Repossession Specialist

4 weeks ago

Rancho Cordova, California, United States ACERTUS Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our Repossession team at ACERTUS. As a key member of our team, you will be responsible for maintaining vendor relationships, assignment follow-up, fee authorizations, and invoice approvals. You will also be in charge of contacting holding facilities for impound details and dispatching to the appropriate repossession agents.

Key Responsibilities
  • Organize and work on Excel spreadsheets to track and manage repossession assignments.
  • Regularly input data into internal and 3rd party systems to ensure accurate and timely updates.
  • Make and receive phone calls regarding repossession assignments, updates, and documents, and complete subsequent necessary follow-up and processing.
  • Ensure police notification calls are completed properly and within SLA.
  • Filter and distinguish emails regarding repossessions and prioritize tasks accordingly.
  • Pull multiple reports and consolidate data for use in decision-making.
  • Regularly update clients and agents directly as needed, and manage the flow of updates, requests, paperwork, and communication from clients and vendors.
  • Manage on-lot process for stored units, ensuring efficient and effective operations.
Requirements
  • High school diploma or equivalent; associate's degree in business or related field a plus.
  • Proven experience in order entry or a similar administrative role, preferably within the automotive, repossession, or collections industry.
  • Prior customer service experience preferred.
  • Professional attitude and demeanor in all communications on the phone and written communication externally or internally.
  • Excellent communication and interpersonal skills.
  • Ability to understand and interpret state-specific laws on third-party liens for storage and repairs, and knowledge of repossession industry practices and regulations is advantageous.
  • Strong organizational, decision-making, and problem-solving skills.
  • Ability to multitask and prioritize work according to deadlines, client, and company expectations in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • PC Skills: Proficiency in using a computer along with order entry software and Microsoft Office Suite.
  • Comfortable with being on the phone in escalated situations.
  • Ability to work well independently as well as in a team.
Benefits
  • Medical, Dental, and Vision Insurance benefits start on the 1st of the month following your start date.
  • Company Paid Time Off.
  • 7 Company Paid Holidays + 1 Floating Holiday.
  • 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
  • Casual Dress Code.
About ACERTUS

ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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