Restaurant Operations Manager

3 weeks ago

Tampa, Florida, United States Three Oaks Hospitality Full time
Job Overview

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Three Oaks Hospitality. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales and profitability.

Key Responsibilities
  • Oversee all aspects of restaurant operations, including staff management, customer service, and financial performance.
  • Develop and implement strategies to increase sales and profitability.
  • Ensure compliance with health, safety, food handling, and hygiene standards.
  • Create and maintain a positive work environment that fosters teamwork and employee development.
  • Ensure customer satisfaction with all aspects of the restaurant and dining experience.
  • Handle customer complaints, resolving issues in a diplomatic and courteous manner.
  • Train and educate staff members to provide exceptional service and maintain high standards.
  • Estimate food and beverage costs.
  • Assist in the management of schedules for full-time and part-time staff.
  • Monitor inventory levels and order supplies as needed.
  • Conduct daily inspections of the restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
  • Periodically evaluate restaurant equipment for repairs and maintenance, scheduling service as needed.
  • Manage cash flow, records, and credit card payments.
  • Prepare and submit operations reports and other documentation requested by the General Manager.
Requirements
  • Strong supervisory and leadership skills with the ability to motivate and inspire a team.
  • Excellent interpersonal skills with a focus on customer service.
  • Strong organizational skills with the ability to multi-task and prioritize responsibilities.
  • Knowledge of financial management principles, including budgeting, cost control, and revenue analysis.
  • Strong knowledge of food service operations, including cooking techniques, menu planning, and food safety regulations.
  • Proficiency in using point-of-sale systems.
  • Proficient with Microsoft Office Suite or related software.
Education and Experience
  • High school diploma or GED.
  • Minimum of 3 years of experience in restaurant management or a similar role.
  • Valid Food Handlers Certificate.
Benefits
  • Generous paid time off.
  • Medical, dental, vision, life.
  • 401(k) with company match.
  • Employee Discount.
  • Referral Program.
  • Flexible Schedule.
  • Paid Training.

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