Restaurant Operations Manager

2 weeks ago

Tampa, Florida, United States Specialty Restaurants Corporation, Inc. Full time
Restaurant Operations Manager Job Description

Job Summary:

We are seeking a highly skilled Restaurant Operations Manager to join our team at Specialty Restaurants Corporation, Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Oversee the dining room area and supervise front-of-house service staff to ensure seamless customer experiences.
  • Manage and perform all work activities required to maintain efficient and effective restaurant operations, including forecasting, monitoring, and controlling food usage and cost.
  • Monitor compliance with safety and sanitation standards, code of conduct, and work rules, and work with management and human resources to implement corrective actions as needed.
  • Interface with guests to diffuse and resolve complaints, and involve management when incidents escalate or become unsafe.
  • Promote effective strategies and employee engagement approaches to instill team support of organizational values, priorities, and objectives.
  • Assist management with reviewing financial transactions and monitoring the budget to ensure expenditures stay within budget limitations.

Requirements:

  • 4-year college degree in hospitality or retail management, culinary arts, or a closely related field (preferred)
  • Current food safety certification, such as ServSafe and SafeStaff
  • Current alcohol awareness certification, such as TIPS or LEADS
  • 4 years of experience supervising employees in BOH or FOH operations

Work Behaviors:

  • Exemplify the Company's values (PRIDE)
  • Foster and promote effective employee relations
  • Foster a workplace culture of hospitality, respect, safety, and sanitation
  • Consistently manage, evaluate, and document employee behavior and performance
  • Demonstrate a responsive, caring, and respectful approach in all personal interactions with others

Physical Demands:

  • Frequent lifting, moving, and carrying of food trays, kitchen ware, furniture, garbage, etc. weighing up to 25 pounds across the restaurant
  • Regular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, perform BOH functions, clean, sanitize, and set up workstations, etc.
  • Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

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