Customer Service Representative
4 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Dynatect. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.
Key Responsibilities- Support budgetary goals for Dynatect's external representative network, as assigned.
- Assist in resolving all product and service problem concerns between the customer and Dynatect's internal resources.
- Perform all order support functions across applicable product groups.
- Distribute or address all incoming calls to Dynatect's main phone line.
- Work in a safe and courteous manner.
- Actively support and participate in meetings, strategic initiatives, group goals, and continuous process improvements efforts.
- Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department's key performance indicators.
- Work with internal and external stakeholders to identify and support sales growth areas for Dynatect in your assigned territory.
- Handle inbound calls and provide prompt and professional assistance.
- Facilitate seamless onboarding experiences for new customers.
- Respond to customer order status requests.
- Coordinate expedite requests with Dynatect's production planning department.
- Support engineering efforts by managing and organizing drawings and templates for approval, to validate Dynatect's design prior to starting the manufacturing process.
- Administer order requirements via specific customer portals, as assigned. Extract relevant data according to Dynatect's internal process/order management requirements.
- Process customer requests for credits and refunds according to established company policies and guidelines.
- Provide return authorization numbers and instructions to customers and representatives with warranty claims or product failures.
- High School Diploma / GED or higher-level education required.
- Previous Customer Service in a manufacturing environment or related experience preferred.
- 2- or 4-year associate's degree in business, engineering, manufacturing, or related field preferred.
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