Customer Service Representative

4 hours ago


New Berlin, Wisconsin, United States Dynatect Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dynatect. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Support budgetary goals for Dynatect's external representative network, as assigned.
  • Assist in resolving all product and service problem concerns between the customer and Dynatect's internal resources.
  • Perform all order support functions across applicable product groups.
  • Distribute or address all incoming calls to Dynatect's main phone line.
Primary Responsibilities
  • Work in a safe and courteous manner.
  • Actively support and participate in meetings, strategic initiatives, group goals, and continuous process improvements efforts.
  • Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department's key performance indicators.
  • Work with internal and external stakeholders to identify and support sales growth areas for Dynatect in your assigned territory.
  • Handle inbound calls and provide prompt and professional assistance.
  • Facilitate seamless onboarding experiences for new customers.
  • Respond to customer order status requests.
  • Coordinate expedite requests with Dynatect's production planning department.
  • Support engineering efforts by managing and organizing drawings and templates for approval, to validate Dynatect's design prior to starting the manufacturing process.
  • Administer order requirements via specific customer portals, as assigned. Extract relevant data according to Dynatect's internal process/order management requirements.
  • Process customer requests for credits and refunds according to established company policies and guidelines.
  • Provide return authorization numbers and instructions to customers and representatives with warranty claims or product failures.
Requirements
  • High School Diploma / GED or higher-level education required.
  • Previous Customer Service in a manufacturing environment or related experience preferred.
  • 2- or 4-year associate's degree in business, engineering, manufacturing, or related field preferred.


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