Senior Desktop Support Specialist

3 days ago


Falmouth, Massachusetts, United States Franklin Fitch Full time
Senior Desktop Support Analyst

Franklin Fitch is seeking a highly skilled Senior Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our desktop systems, providing top-notch support to our end-users, and collaborating with our team to resolve complex technical issues.

Key Responsibilities:

  • Provide expert-level technical support for desktop systems, including troubleshooting, diagnosis, and resolution of hardware and software issues.
  • Collaborate with our team to develop and implement effective solutions to complex technical problems.
  • Document and track technical issues using our help request tracking tools.
  • Develop and maintain strong relationships with our end-users, providing exceptional customer service and support.

Requirements:

  • Proficient communication and interpersonal skills.
  • Familiarity with Windows and MacOS operating systems.
  • Experience with Office365 and AD.
  • Azure experience a plus.

Preferred Qualifications:

  • MS Suite experience.
  • Tier II/III support experience.
  • 4-5 years of experience in a similar role.

Franklin Fitch is a dynamic and growing company, and we offer a competitive salary and benefits package to our employees. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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