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Sales Support Representative
2 months ago
Position Summary: Vincero is on the lookout for a dedicated Customer Service Associate to enhance our retail team. This position is ideal for those who are enthusiastic about providing exceptional service, possess outstanding communication abilities, and thrive in a vibrant retail atmosphere.
Key Responsibilities:
- Welcome customers with a cheerful and inviting attitude as they enter the store.
- Assist customers with inquiries about products, help locate items, and guide them in making purchasing choices.
- Accurately and efficiently process transactions using our point-of-sale system.
- Address customer complaints and concerns with empathy and professionalism, aiming for quick resolutions.
- Keep the store environment tidy and organized by restocking shelves, arranging displays, and ensuring cleanliness.
- Work collaboratively with team members to meet sales targets and maintain company service standards.
- Stay updated on product features, promotions, and sales events to provide customers with accurate information.
Required Skills:
- Prior experience in customer service, retail, or a similar field is preferred.
- Excellent verbal and written communication skills.
- Ability to remain calm and composed under pressure while resolving customer issues.
- Strong attention to detail and accuracy in transaction handling.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- A positive attitude and a commitment to exceeding customer expectations.
All information will be kept confidential according to EEO guidelines.
Benefits:
- Competitive hourly wage with potential for performance-based incentives.
- Employee discounts on products.
- Comprehensive training and ongoing development opportunities.
- A supportive team environment with pathways for career advancement.
