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Business Operations Consultant

2 months ago

Hartford, Connecticut, United States MassMutual Full time

About the Opportunity

MassMutual is seeking a highly skilled Business Operations Consultant to join our Business Intelligence, Reporting and Analytics team. As a key member of this team, you will play a critical role in supporting our ongoing transformation by creating, evaluating, and monitoring staffing models across Life and DI operations.

About the Team

The Business Intelligence, Reporting and Analytics team is a nimble group of professionals embedded in the organization, supporting real-time needs and operational non-standard reporting to drive improvement. We help customers understand their data and make data-driven decisions by utilizing technology to blend data into digestible pieces.

About the Impact

  • Forecast and monitor key business drivers impacting staffing such as productivity, attrition, efficiency, and unit cost.
  • Create and maintain detailed demand and capacity models providing insights both short- and long-term needs.
  • Engage with all levels across the enterprise to navigate ambiguity to deliver results.
  • Work with Finance in updating FTE requirements for the budget monthly to ensure alignment across business units.
  • Support monthly business review meeting (BRM) with senior leadership to analyze trends and identify opportunities.
  • Establish new ways of monitoring success, which may include KPI creation.
  • Drive continuous improvement and efficiencies beyond own scope of responsibility such as the account manager expansion and the design of our future platforms.
  • Sought as a key resource for resolution of unique or complex business problems.
  • Drive process improvements and highlight strategic gaps and risks.
  • Serve as a conduit of knowledge between functional and technical teams as well as within the Business Intelligence, Reporting and Analytics team.
  • Communicate regularly with individuals both within and outside of our team, managing relationships and expectations to ensure alignment.
  • Serve as a functional specialist for the Workforce Management discipline and related technologies, while acting as a trusted advisor in support of a highly dynamic, complex environment with various types and levels of staffing.
  • Act as a champion for analytics capabilities by communicating their benefits and how they can be implemented and leveraged across the organization.
  • Key stakeholder in ongoing Senior Leadership Team meeting cadence, prioritization, and reviews.

Minimum Qualifications:

  • 7+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models.
  • 5+ years Insurance operations/Finance Services experience.
  • Bachelors Degree or 5+ years of workforce management experience.

Preferred Qualifications:

  • Strong understanding of data, data projects, reporting/analytics organizations, and applicable support methodology.
  • Independently and with management on high visible, divisional/cross-divisional complex projects.
  • Strong interpersonal communication, conflict management, coordination, and planning skills with cross-functional teams.
  • Ability to apply judgment to balance process compliance with achievement of business objectives.
  • Strong organizational skills with an impeccable attention to detail.
  • Insurance operations/Financial Services experience strongly preferred.
  • Outcome-oriented with the ability to drill down from the big picture.
  • Ability to communicate objectives, plans, status and results clearly to varying levels in the organization.
  • Must be a self-starter with the ability to succeed with minimal supervision.

About What to Expect as Part of MassMutual and the Team

  • Regular collaboration with the Workforce Management, Reporting & Analytics and Finance teams.
  • Focused one-on-one time with your manager.
  • Access to mentorship opportunities.
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.