Business IT Analyst

4 weeks ago

Hartford, Connecticut, United States The Hartford Full time

We're seeking a highly skilled Business IT Analyst to join our team at The Hartford. As a Business IT Analyst, you will be responsible for providing consultative and technical support to our external clients, technology platform partners, and internal partners. Your primary focus will be on driving consultative conversations to determine the best data solution option for our customers.

Key Responsibilities:

  • Provide customer communications, issue resolution, and day-to-day support related to digital online evidence of insurability services.
  • Build strong relationships with external clients, external technology platform partners, and internal partners.
  • Knowledge of services and products provided in Hartford's client offerings.
  • Provide regular internal and external communication to provide strong team representation and set proper customer expectations.
  • Understand Hartford Group Benefit enrollment and EOI services and effectively communicate all offerings to the customer.
  • Provide consultative support for complex customer implementations with data exchange options involving API and SSO connections with various enrollment platforms.
  • Responsible for integration configuration and testing activities with Customer and HR Tech platforms.
  • Collaborate with internal and external technology partners to troubleshoot and resolve system issues in a timely manner.
  • Identify and lead process improvement initiatives related to the digital online EOI experience.
  • Responsible for performing system testing to support enhancements and initiatives.
  • Manage and lead security certificate updates with internal and external partners.
  • Having a strong attention to detail is needed to conduct root cause analysis and effectively resolve issues in a timely manner.
  • Flexibility to be available during off-business hours to support security and enhancement updates and testing (rotation based).

Qualifications:

  • 3+ years experience with Group Benefit Products
  • Familiar with group enrollment processes, including evidence of insurability
  • Familiarity or prior experience with HR Tech platforms
  • Project management experience, familiar with AGILE methodology
  • Ability to maintain and prioritize a complex work load
  • Experience with analyzing and resolving technical issues
  • Provide ongoing support and collaboration with internal and external business partners
  • Has effective written and oral communication skills
  • Workday HCM Pro Certified preferred
  • 3+ years experience with integration technologies (Web Services, XML, XSLT, SOAPUI, Postman, Java, Javascript, JSON, WSDL, JBOSS, Datapower, Siteminder, Cloud Connect)
  • 3+ years experience with Web Service Application Program Interfaces (APIs)
  • Bachelor's degree or equivalent IT Analyst experience

Behaviors at The Hartford:

  • Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
  • Operate as a Team Player – Work together to drive solutions for the good of The Hartford.
  • Build Strong Partnerships – Demonstrate integrity and build trust with others.
  • Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.

Candidate must be authorized to work in the US without company sponsorship.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

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