Branch Service Manager
4 weeks ago
Job Summary:
JESCO is seeking a highly skilled and experienced Branch Service Manager to lead our Service Department in the Northeast and Mid-Atlantic regions. As a key member of our team, you will be responsible for managing the day-to-day operations of the Service Department, ensuring that both internal and external customers receive exceptional service.
Key Responsibilities:
- Lead and manage a team of service technicians and support staff to ensure efficient and effective service delivery.
- Develop and implement strategies to improve service department sales growth and profitability.
- Collaborate with the Regional Service Manager to ensure alignment with business objectives and market conditions.
- Monitor and control expenses to achieve budget targets.
- Provide exceptional customer service and resolve customer disputes in a timely and professional manner.
- Develop and maintain strong relationships with key customers and prospects to identify opportunities for increased product support revenue.
- Ensure compliance with OSHA, MSHA, and industry safety regulations and policies.
Requirements:
- Proven leadership and management experience in a service-oriented environment.
- Excellent communication and customer service skills.
- Ability to analyze data and develop strategies to improve service department performance.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office and other relevant software applications.
Performance Measures:
- Service department sales growth and profitability.
- Expense control.
- Customer satisfaction and retention.
- Conflict resolution.
- Collaboration and working with others as a team.
- Timely and accurate communication.
- Employee development and retention.
- Self-development.
- Adherence to timelines and commitments.
- Respect for fellow employees, customers, and vendors.
JESCO is an Equal Opportunity Employer:
JESCO is committed to diversity and inclusion and is an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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