Customer Onboarding Specialist

3 weeks ago


Kansas City, Kansas, United States SafetyCulture Full time
About the Role

SafetyCulture is a global, product-led SaaS company with a mission to help distributed working teams improve continuously. We're a mobile-first operations platform that empowers workers to voice their concerns and leaders to make informed decisions. Our goal is to unite teams to drive improvement in any organization.

As a Customer Onboarding Manager, you'll play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You'll work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding customer needs and expectations.

This is an excellent opportunity for an ambitious individual to join our Customer Success team and support key projects as we build out a world-class customer onboarding process and experience globally.

About You
  • Strong relationship and stakeholder management skills
  • Experience implementing software (SaaS experience desirable)
  • Ability to actively listen, understand customer pain points, and take action
  • Ability to prioritize proactive outreach to customers and leverage playbooks and processes to drive success
  • A strong passion for teaching, coaching, and delivering change through technology in a target-driven environment
  • A background in leveraging data through various tools to inform and execute strategies that encourage product adoption
  • Persuasion and presentation skills, with the ability to communicate up and down an organization, underpinned by outstanding verbal and written communication skills
  • Native or bilingual in Spanish
How You Will Spend Your Time
  • Own and project manage the onboarding of our customers from post-sales through successful onboarding closeout and working with our LATAM markets
  • Drive customer adoption by using data to understand how product usage drives ongoing success
  • Understand and consult on product and industry best practices to act as a trusted advisor to our customers and inspire new use cases with SafetyCulture
  • Collaborate on projects to improve onboarding and customer success processes
  • Lead onsite training and workshops
  • Share customer stories and best practices through team enablement sessions
  • Provide insights on customer behaviors throughout their SafetyCulture onboarding
More Than a Job
  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies


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