Customer Success Manager

2 days ago

Kansas City, Kansas, United States SafetyCulture Full time
About the Role

SafetyCulture is a global, product-led SaaS company with a mission to help distributed working teams improve every day. We're a mobile-first operations platform that empowers workers to have a voice, and leaders to gain visibility, making better decisions in the workplace daily. Our mission is to unite teams to become a force for improvement in any organization.

As a Customer Success Manager, you'll partner with customers to understand their business objectives and deliver ROI throughout the entire customer lifecycle. You'll be a trusted advisor, advocating for customers' requirements to internal teams, educating them on new products, features, and best practices, and providing a level of service that inspires customers to champion SafetyCulture.

Our Customer Success team collaborates with customers to create and execute on a rollout plan. Once onboarded, our Customer Success Managers drive adoption, retention, and advocacy of our products, contributing to SafetyCulture's growth, working towards metrics such as customer engagement, expansion, and retention.

Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You'll share innovative ideas on product improvement with cross-functional teams, focusing on driving continuous improvement initiatives.

About You
  • 2+ years of experience in a customer-facing role
  • A background in leveraging data through various tools to inform and execute strategies that encourage product adoption
  • Persuasion and presentation skills, with the ability to communicate up and down an organization
  • Passionate about building lasting relationships with customers and colleagues
  • Ability to actively listen, understand customer pain points, and take action
  • Enjoy working in a fast-paced organization and easily adapt to changes in roles and responsibilities
How You'll Spend Your Time
  • You'll manage a portfolio of customers, proactively driving deep product activation and engagement
  • Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
  • Partner with customers to understand their current and future business goals and challenges, translating into strategies utilizing SafetyCulture
  • Become a trusted advisor to key stakeholders to enable the best customer experience possible
  • You'll be a product expert, advising customers on best practices using the SafetyCulture platform
  • Advocate for customers by providing feedback to internal teams to influence the product roadmap, driving adoption and retention
Benefits
  • Equity with high growth potential and a competitive salary
  • Flexible working arrangements, encouraging you to create the best work blend while working from home and the local SafetyCulture office
  • 401k
  • Generous Medical Insurance plans
  • In-house Chef serving up daily breakfast, lunch, and snacks
  • Wellbeing initiatives such as subsidized fitness programs, EAP services
  • Paid Parental Leave
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open-source work, attending talks and events, and experimenting with new technologies
  • Freshly brewed coffee, beers, boutique wines, and a range of non-alcoholic beverages
  • Quarterly celebrations and team events
  • Pickle Ball Court, modern workspace, and pet-friendly office

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