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Technical Monitoring Specialist

1 month ago

New Iberia, Louisiana, United States Aggreko Full time
Job Title: Technical Monitoring Specialist

At Aggreko, we provide energy solutions to communities and businesses. We are hiring a Technical Monitoring Specialist to help us power progress for our customers.

Why Aggreko?
  • Competitive compensation package
  • Annual bonus program tied to company and individual performance
  • No cost medical plan option available
  • Paid training programs
  • Career growth opportunities and tuition reimbursement
  • Safety-focused culture
Job Responsibilities:
  • Work rotating shifts in the New Iberia Remote Operations Center (ROC) to support Aggreko's 24/7 business operations
  • Provide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenance
  • Monitor, diagnose, and analyze incoming alarms, following established protocols for troubleshooting and defining maintenance procedures
  • Utilize the ARM (Aggreko Remote Monitoring) system to remotely monitor Aggreko power, air handling, and temperature control equipment
  • Report malfunctions, notify customers of irregularities promptly, and track alarm events using Tracker Technology. Escalate unresolved issues and initiate service dispatch as needed
  • Thoroughly document events using appropriate software, incorporate feedback from field technicians to improve processes, conduct appraisals, and share experiences in regular meetings with relevant departments
Requirements:
  • Associate degree / Technical school / Or Equivalent years of experience
  • 3-5 years of experience working on power generators, commercial HVAC (Heating, Ventilation & Air Conditioning) equipment, and/or oil free air compressors, performing inspections, maintenance, and repairs
  • Excellent phone etiquette and customer service skills
  • Ability to perform regular data analysis preventing equipment failures
  • Ability to use web-based SCADA (Supervisory Control and Data Acquisition) type systems, ERP (Enterprise Resource Planning) systems (MOVEX) and analytical tools such as ABI or equivalent

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We are an equal opportunity employer.