Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. This role will provide complete and accurate patient scheduling, registration, and insurance verification services for our Geriatrics department.
Key Responsibilities:
- Register patients and verify insurance coverage in a timely and accurate manner.
- Coordinate and communicate effectively with patients, families, and healthcare teams to ensure seamless care delivery.
- Process patient payments and resolve any billing or insurance-related issues.
- Maintain accurate and up-to-date patient records, including demographic and insurance information.
- Provide exceptional customer service to patients, families, and healthcare teams, responding to inquiries and resolving concerns in a professional and courteous manner.
- Collaborate with healthcare teams to ensure accurate and timely completion of patient registration and scheduling tasks.
- Participate in ongoing quality improvement initiatives to enhance patient satisfaction and care delivery.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- One year of experience in customer service, patient registration, or a related field required.
- Basic computer skills and proficiency in electronic medical records (EMRs) and other healthcare software systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
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