Guest Services Supervisor

1 week ago


Mechanicsburg, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible work schedule, including weekends, holidays, and various shifts.
  • Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.
  • Address guest concerns to ensure satisfaction and a positive experience.
  • Support team members in their roles to guarantee exceptional service to guests.
  • Oversee and uphold cleanliness, sanitation, and organization in designated areas.
  • Prepare guest invoices and manage payment processing, adhering to established financial policies and procedures.
  • Perform additional responsibilities as assigned.
Key Responsibilities
Accountable for overseeing all elements of Front Desk operations, aligning with hotel standards. Lead, implement, and sustain a robust service and management philosophy that guides the team.

Required Qualifications
  • At least one year of experience in a comparable role; prior supervisory experience is advantageous.
  • Effective communication skills with guests, management, and colleagues.
  • High school diploma or equivalent; some college education preferred.
  • Bilingual in English and Spanish is a plus.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels stands as a premier award-winning hospitality owner-operator and management firm within the industry. Our extensive portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with leading hospitality brands, including independent establishments, and offer a wide range of services for investors, hotel owners, and brands, encompassing hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.

About Our Team

Shaner offers a remarkable opportunity at our Mechanicsburg Courtyard by Marriott, featuring 91 rooms. This three-story hotel includes 88 spacious guest rooms and three luxurious suites, conveniently located near Central PA's premier recreational and shopping destinations.

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