Guest Services Supervisor
1 week ago
- Availability for a flexible work schedule, including weekends, holidays, and various shifts.
- Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.
- Address guest concerns to ensure satisfaction and a positive experience.
- Support team members in their roles to guarantee exceptional service to guests.
- Oversee and uphold cleanliness, sanitation, and organization in designated areas.
- Prepare guest invoices and manage payment processing, adhering to established financial policies and procedures.
- Perform additional responsibilities as assigned.
Accountable for overseeing all elements of Front Desk operations, aligning with hotel standards. Lead, implement, and sustain a robust service and management philosophy that guides the team.
Required Qualifications
- At least one year of experience in a comparable role; prior supervisory experience is advantageous.
- Effective communication skills with guests, management, and colleagues.
- High school diploma or equivalent; some college education preferred.
- Bilingual in English and Spanish is a plus.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels stands as a premier award-winning hospitality owner-operator and management firm within the industry. Our extensive portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with leading hospitality brands, including independent establishments, and offer a wide range of services for investors, hotel owners, and brands, encompassing hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.
About Our Team
Shaner offers a remarkable opportunity at our Mechanicsburg Courtyard by Marriott, featuring 91 rooms. This three-story hotel includes 88 spacious guest rooms and three luxurious suites, conveniently located near Central PA's premier recreational and shopping destinations.
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