Customer Service Representative

2 weeks ago


Southgate, Michigan, United States Zeal Credit Union Full time
Job Description

We are seeking a highly motivated and customer-focused Part-Time Member Service Representative to join our team at Zeal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting with their financial needs, and promoting our products and services.

About Zeal Credit Union

At Zeal Credit Union, we are passionate about helping our members achieve their financial goals. We are a values-driven organization that prioritizes Character, Empathy, and Passion in everything we do. Our team members are dedicated to delivering exceptional service and building strong relationships with our members.

The Opportunity

We are looking for a Part-Time Member Service Representative to join our team in our Southgate Branch. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be responsible for:

  • Providing exceptional service to our members, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Assisting members with their financial needs, including opening new accounts, processing transactions, and providing information on our products and services.
  • Maintaining knowledge of Zeal Credit Union's policies and procedures, as well as our products and services.

Requirements

To be successful in this role, you will need:

  • At least 6 months of customer service experience, with a proven track record of providing exceptional service.
  • Excellent communication skills, with the ability to effectively communicate with members, colleagues, and management.
  • High attention to detail, with the ability to accurately process transactions and maintain accurate records.
  • High school diploma or equivalent, with a strong foundation in math and basic computer skills.

Preferred Qualifications

We are looking for candidates with:

  • Previous financial institution experience, with a strong understanding of financial products and services.
  • Previous sales and cash-handling experience, with a proven track record of meeting sales targets and handling cash transactions.

Work Schedule

The successful candidate will be required to work a part-time schedule, with the following hours:

  • Monday: 9:30am-4:00pm
  • Wednesday: 11:30am-4:30pm
  • Thursday: 11:30am-4:30pm
  • Friday: 9:00am-6:15pm
  • Saturday: 8:45am-1:15pm

Equal Employment Opportunity

Zeal Credit Union is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.



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