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Retail Sales Associate

2 months ago

Indianapolis, Indiana, United States Michaels Stores Full time

Job Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a fast and friendly checkout process, and maintaining a well-organized store environment.

Main Responsibilities:

  • Provide a fast and friendly checkout experience for customers
  • Execute cash handling to standards, ensuring accuracy and efficiency
  • Engage customers on benefits of our rewards program and complete enrollments
  • Educate customers on our Voice of Customer (VOC) survey
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process
  • Support shrink and safety programs
  • Assist with omnichannel processes
  • Acknowledge customers, help locate products, and provide solutions
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
  • Cross-trained in custom framing selling and production

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods

What We Offer:

  • A competitive hourly rate
  • Opportunities for career growth and development
  • A fun and dynamic work environment
  • A comprehensive benefits package