Account Manager

19 hours ago


Philadelphia, Pennsylvania, United States Impilo Full time
Account Manager Job Summary

We are seeking an experienced Account Manager to join our team at Impilo. As a key member of our customer success team, you will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders.

Key Responsibilities:
  • Develop and Manage Customer Relationships: Build and maintain strong, long-lasting relationships with assigned accounts and contacts at all levels.
  • Account Management: Act as the main point of contact and manage all aspects of assigned accounts.
  • Customer Understanding: Understand the specific needs and objectives of customers and their patients and stakeholders, and liaise with our product, operational, and support teams to tailor services and solutions effectively.
  • Product Adoption: Drive the adoption and integration of our products by providing ongoing support and education to clients.
  • Customer Satisfaction: Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
  • Contract Negotiation: Negotiate contracts and close agreements, ensuring all client needs are met.
  • Reporting and Insights: Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
  • Product Expertise: Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
  • Business Growth: Identify opportunities to grow business relationships within existing accounts.
Requirements:
  • Education: Bachelor's degree in Business Administration, Health Administration, or related field.
  • Experience: 2+ years of account management or relevant experience, preferably in the healthcare, SaaS, or tech sectors.
  • Skills: Strong understanding of digital health technologies, remote patient monitoring, and their impact on healthcare delivery. Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
  • Personal Qualities: High degree of professionalism and ethical understanding, particularly in handling confidential information. Ability to work independently in a fast-paced startup environment.
What We Offer:
  • Dynamic Environment: A role at the forefront of the digital health industry with the opportunity to impact lives positively.
  • Competitive Package: A dynamic, innovative, and supportive environment to grow your career. Competitive salary and benefits package.

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