Supervisory Role in Hospitality
3 weeks ago
We are seeking an experienced Front Desk Supervisor to join our team at Hilton Grand Vacations, Inc.
Job SummaryThis role is responsible for supervising the front desk team and ensuring excellent customer service delivery at all times. The successful candidate will have previous experience in hospitality management and be able to motivate their team to achieve high standards.
Responsibilities:
- Supervise and support the front desk team to ensure seamless daily operations;
- Drive company success by performing activities to the highest standards;
Key Performance Indicators (KPIs):
- Staff retention and morale;
- Customer satisfaction ratings;
- Hotel occupancy and revenue growth;
- Compliance with company policies and procedures.
Requirements:
- Bachelor's degree in Hospitality Management or related field;
- Minimum 3 years of supervisory experience in hospitality industry;
- Excellent communication and leadership skills;
- Able to work varied shifts including evenings, weekends and holidays.
What We Offer:
- Salary range: $60,000 - $70,000 per annum;
- Generous benefits package including medical, dental and vision insurance;
- 401(k) retirement plan with company match;
- Ongoing training and development opportunities;
- Opportunities for career advancement within the company.
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