Patient Service Ambassador for HCA Florida Osceola Hospital
3 weeks ago
We are seeking a skilled Patient Service Ambassador to join our team at HCA Florida Osceola Hospital. As a vital member of our healthcare community, you will play a key role in ensuring that patients receive exceptional service and care.
**Job Summary:**
This is an exciting opportunity to work in a dynamic environment where you can make a real difference in the lives of our patients and their families. Our Patient Service Ambassadors provide top-notch customer service, navigating patients through the registration process, answering questions, and addressing concerns.
**Key Responsibilities:**
- Welcome patients and family members with a warm and professional demeanor
- Contact nursing staff for emergency medical needs and respond to patient and visitor inquiries
- Model AIDET guidelines in all interactions with patients and ensure staff adhere to patient experience expectations
- Promote and demonstrate excellent customer service
- Oversee daily activities of the front desk and lobby areas, maintaining a tidy and welcoming atmosphere
**Requirements:**
- High school diploma or equivalent preferred
- Hospitality degree preferred
- Minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
**Benefits:**
HCA Florida Osceola Hospital offers a comprehensive benefits package, including:
- A competitive salary, estimated to be around $55,000 - $65,000 per year, based on location and experience
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Dental and vision benefits, life insurance, disability coverage, flexible spending accounts, and more
- Free counseling services and resources for emotional, physical, and financial well-being
- 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee stock purchase plan with 10% off HCA Healthcare stock
**About Us:**
HCA Florida Osceola Hospital is part of the Parallon family, providing full-service revenue cycle management and total patient account resolution for HCA Healthcare. With over 17,000 colleagues across the country, we serve close to 1,000 hospitals and 3,000 physician practices, making a positive impact on patients, providers, and communities.
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