Patient Service Ambassador for HCA Florida Osceola Hospital

3 weeks ago


Kissimmee, Florida, United States HCA Florida Osceola Hospital Full time

We are seeking a skilled Patient Service Ambassador to join our team at HCA Florida Osceola Hospital. As a vital member of our healthcare community, you will play a key role in ensuring that patients receive exceptional service and care.

**Job Summary:**

This is an exciting opportunity to work in a dynamic environment where you can make a real difference in the lives of our patients and their families. Our Patient Service Ambassadors provide top-notch customer service, navigating patients through the registration process, answering questions, and addressing concerns.

**Key Responsibilities:**

  • Welcome patients and family members with a warm and professional demeanor
  • Contact nursing staff for emergency medical needs and respond to patient and visitor inquiries
  • Model AIDET guidelines in all interactions with patients and ensure staff adhere to patient experience expectations
  • Promote and demonstrate excellent customer service
  • Oversee daily activities of the front desk and lobby areas, maintaining a tidy and welcoming atmosphere

**Requirements:**

  • High school diploma or equivalent preferred
  • Hospitality degree preferred
  • Minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience required
  • Previous Patient Access experience preferred

**Benefits:**

HCA Florida Osceola Hospital offers a comprehensive benefits package, including:

  • A competitive salary, estimated to be around $55,000 - $65,000 per year, based on location and experience
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay
  • Dental and vision benefits, life insurance, disability coverage, flexible spending accounts, and more
  • Free counseling services and resources for emotional, physical, and financial well-being
  • 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee stock purchase plan with 10% off HCA Healthcare stock

**About Us:**

HCA Florida Osceola Hospital is part of the Parallon family, providing full-service revenue cycle management and total patient account resolution for HCA Healthcare. With over 17,000 colleagues across the country, we serve close to 1,000 hospitals and 3,000 physician practices, making a positive impact on patients, providers, and communities.



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