Program Manager

3 weeks ago


Phoenix, Arizona, United States BGIS Full time

Job Summary

BGIS is seeking a skilled Program Manager to oversee daily operations in our data center. The ideal candidate will have experience in IT and networking systems, with a strong working knowledge of data center architectures and systems.

Responsibilities

  • Lead a team of data center technicians and provide onboarding training and hands-on data center training.
  • Conduct daily huddles with team members and monitor performance to ensure client service is delivered in a timely and quality manner.
  • Effectively manage the ServiceNow ticketing queue and perform quality checks.
  • Participate in SOP meetings and drive SOP development.

Requirements

  • High School Diploma or equivalent.
  • Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a data center environment.
  • Minimum 1 Technical Certification or equivalent work experience.
  • Experience with dynamic colocation and managed services environments.

Physical Demands and Work Environment

  • Ability to walk jobsites.
  • Ability to work at heights preferred.
  • Ability to work all shift schedules 7x24x365.

About BGIS

BGIS is a leading provider of integrated real estate management services. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement.

Equal Employment Opportunity

BGIS is an equal opportunity employer and is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.


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