Program Manager

3 weeks ago


Phoenix, Arizona, United States Dover Corporation Full time
Job Title: Program Manager

Location: Remote

About the Role:

As a Program Manager at Dover Food Retail, you will be responsible for leading a team of direct and indirect reports in planning, developing, implementing, and tracking the progress of customer programs. Your focus will be on leading key performance objectives such as customer support, financial results, quality, safety, effective scheduling, estimation, training, and management to provide outstanding services to customers.

Key Responsibilities:

• Lead and manage programs for existing or new customers
• Create detailed project scopes of work that identify and sequence activities needed to complete projects
• Determine resources required to complete projects
• Train project managers, AMS personnel, and contractors in the field on construction, technical troubleshooting, and project completion guidelines
• Audit quality checks in the field at job sites and of project managers and contractors' work to ensure completion of job and scope of work for customer sites
• Work directly on sourcing bids from contractors and vendors per program scope of work
• Develop and/or oversee schedules to effectively allocate resources for the scope of work and build trackers to monitor progress
• Review scope of work, cost budget, and schedules with project managers and all other staff that will be affected by the project; revise as required
• Communicate changes to customers and team
• Participate or lead daily, weekly, or monthly teleconferences with customer/internal partners
• Meet or exceed financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; and initiating corrective actions
• Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations
• Manage assigned profit margins on assigned accounts/programs per the department's annual operating plans
• Develop client relationships and recognize future business opportunities
• Provide administration and business support to the Department Manager, Project Coordinators, Project Managers, and other assigned staff, to ensure compliance with established quality standards and completeness of work performed
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
• Manage, develop, and expand program manpower as needed. Provide feedback and guidance including proper distribution or roles and responsibilities to the program team

Requirements:

• High School Diploma or GED
• Minimum of 7+ years of Refrigeration Project Management, Installation or similar roles in construction management or industry
• Minimum of 3+ years in estimating and developing Scope of Work for construction projects

About Dover Food Retail:

Dover Food Retail is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.
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